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FAQ
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How many people fit on the cart?Our low-speed vehicles accommodate 5 guests.
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What if we have more than five in our group?We love group tours! Call us at 479-445-6700 to inquire about tours for group sizes larger than five. We can arrange to take multiple low speed vehicles on your tour. Additional fees are involved.
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Where do we meet for our tour?The meeting spot for all cart tours is right in front of the 21c Museum Hotel, located at 200 NE A. St. in downtown Bentonville.
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Am I guaranteed the time that I booked online?In general, yes. However, in some circumstances, we may need to change your tour time. We try to limit this as we know your time is valuable and there are lots of things you want to do while you are in Bentonville!
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What if I need to change my reservation?Simply email karen@bigonbentonville.com your name, original tour date and time and the date and time you would like to move to and she will get you all fixed up!
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What is your cancellation policy?Customers will receive a full refund or credit with 72 hours notice of cancellation. Contact us by phone to cancel or to inquire about a cancellation.
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What is your bad weather policy?Riding in a golf cart during a downpour is no fun for anyone! If the weather is nasty at the time of your tour, or is expected to be bad, we will attempt to reschedule you for another tour time. If rescheduling is not possible, customers will receive a full refund or credit in case of operator cancellation due to severe weather.
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May I bring my pet?Absolutely, you are more than welcome to bring your pet, but only when booking a VIP (private) tour!
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What if I have a special request or need?We will absolutely do our best to accommodate any request or need that you have. Just drop Karen an email at karen@bigonbentonville.com and let’s make it happen!
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